Reference

What You Agree To When You Use we999bd

These terms set out the rules that apply when you open an account, deposit through bKash, Nagad, or Rocket, and access any part of we999bd.

Account eligibility depends on local lawbKash, Nagad, Rocket coveredMobile and browser access includedTerms updated without prior noticeBangladesh-region availability applies
we999bd What You Agree To When You Use we999bd
HOW WE HANDLE THIS

Account Security and How We Enforce the Rules

We run identity checks before processing any withdrawal — your account name must match the bKash, Nagad, or Rocket wallet registered at signup. If there is a mismatch, the withdrawal is held pending document review, not cancelled. We store your session data securely and do not share wallet details with third parties outside the payment processing chain. You can request a copy of the data we hold on your account or ask for corrections by contacting support via email with your registered number.

Wallet Name Matching

Your bKash, Nagad, or Rocket wallet name must match your registered account name before any withdrawal is processed — no exceptions to this check.

Document Review Hold

If verification fails at withdrawal, the amount is held in your account wallet while our team reviews the documents you submit — not forfeited automatically.

Data Access Rights

You can request the data we hold on your account at any time. Contact support by email with your registered mobile number to start a data access request.

Session and Device Security

Each login session is tracked by device. If we detect an unusual login — a new device or location — your account may be prompted for additional OTP verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team can walk you through the specifics. Reach us through any of the channels below — we handle terms-related queries separately from general account help so they get the right attention faster. Availability may vary; check the live chat window for current response times.

Live Chat Open the chat icon in your account dashboard for direct terms queries. Response times vary; check the window status before submitting a ticket.
Email Support Send detailed terms questions to our support address listed in your account settings. Include your registered mobile number so we can pull the right account.
Account Help Page Your account panel has a dedicated help section where you can log a formal terms dispute and track its status until resolution.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms, eligibility, and what happens when something goes wrong with a wallet transaction or account action. Read through before raising a ticket — your answer is likely here.

We update terms when needed. The version live on this page at the time of your activity applies. We recommend checking back periodically, especially after account notifications about policy updates.

We can only credit deposits sent to the wallet number shown in your deposit flow. Funds sent elsewhere cannot be traced or recovered by us — contact bKash support directly in that case.

No. Withdrawals must go to a wallet registered in your own name. Using another person's Nagad or Rocket account breaches these terms and will result in the withdrawal being held for review.

It means you are responsible for checking whether accessing and using this platform is lawful in your location. We serve eligible regions; if local law restricts access, these terms do not override that.

Email our support team with your registered mobile number and a brief description of the situation. Terms disputes are reviewed separately and you will receive a written response with the outcome.

Send a data access request to the support email listed in your account settings. Include your registered mobile number and we will respond with the account data we hold on file.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.